Refund & Cancellation Policy

Please review our refund and cancellation policy before completing your booking.

General Policy

Once an event ticket or registration has been purchased, the purchase is considered final. Cancellations and refunds are not permitted for personal reasons, change of plans, scheduling conflicts, illness, failure to attend, or any other reason attributable to the attendee.

If You Cannot Attend

If you are unable to attend, you may nominate another person to attend in your place. The replacement attendee must:

• Be informed to the PADDOCK in advance;

• Complete any required registration or application form; and

• Comply with the PADDOCK's eligibility and event requirements.

The PADDOCK reserves the right to decline a replacement attendee where the individual does not meet the requirements or criteria for the relevant event. The original purchaser remains responsible for ensuring that the replacement attendee completes the required process.

If the PADDOCK Cancels an Event

If the PADDOCK cancels an event, attendees will be given the choice of:

• Receiving a full refund of the amount paid for the affected event; o

• Transferring their booking to a future the PADDOCK event of equivalent value, subject to availability.

If the attendee chooses to transfer their booking, no refund will be provided for the transferred booking unless otherwise required by applicable law.

If an Event Is Rescheduled

If an event is postponed or rescheduled, the PADDOCK will notify registered attendees of the new date. Attendees may choose to attend the rescheduled event, transfer their booking to another eligible the PADDOCK event, or request a full refund of the amount paid for the affected event.

Events Affected by Circumstances Beyond Exige's Control

If an event is affected by circumstances beyond the PADDOCK's reasonable control, including venue issues, government restrictions, public emergencies, severe weather, or other unforeseen circumstances, the PADDOCK may reschedule, relocate, modify, or cancel the event. Where the PADDOCK cancels the event, the options provided under this policy will apply, subject to applicable law.

Refund Processing

Where a refund is approved under this policy, refunds will be made to the original payment method used for the purchase. Processing times may depend on the payment provider or financial institution.

No-Show Policy

Failure to attend an event does not entitle the purchaser to a refund, credit, or transfer.

Contacting the PADDOCK

Any request relating to a cancellation, transfer, replacement attendee, or refund should be submitted to the PADDOCK through the contact details provided on the website.

Applicable Law

This policy is governed by the laws of Malaysia. Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded or limited under applicable law.